Privacy Policy

At Blooming Hearts Wellness, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit this website or engage in counselling services.

1. Information We Collect

We may collect personal information when you:

• Complete intake or consent forms
• Book or attend counselling sessions
• Contact us by email, phone, or through our website
• This information may include your name, contact details, health history, and other details relevant to providing counselling services.

2. How We Use Your Information

Your information is used to:

• Provide and manage counselling services
• Maintain secure client records
• Communicate with you regarding appointments and services
• Meet professional and legal requirements

3. Confidentiality

All counselling sessions are confidential, within the legal and ethical limits of practice. Information may be shared without your consent if:

• There is risk of harm to yourself or others
• There is suspected abuse or neglect of a child or vulnerable person
• Required by law (e.g., court subpoena)
• These limits are explained in detail during the intake process.

4. Storage and Security

Client records are stored securely in compliance with Canadian privacy law and the Canadian Professional Counsellors Association (CPCA) Standards of Practice. Secure platforms such as Jane are used for notes and scheduling.

5. Your Rights

You have the right to:

• Access your personal records and request corrections
• Ask how your information is stored or used
• Withdraw consent for counselling services at any time. 

6. Website

Our website may collect general data such as site traffic but does not share your personal information without consent. If links to third-party sites are provided, we are not responsible for their privacy practices.

7. Updates

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

Contact:

If you have questions about this Privacy Policy, please contact:

Blooming Hearts Wellness

Email: bloomingheartswellness@gmail.com

Acknowledgment: By using this website or engaging in counselling services, you acknowledge that you have read, understood, and agree to this Privacy Policy.